Within our customer-care process, The Sun Bum customer care team assists with products, checkout, payment, delivery, tracking, returns, exchanges, and privacy requests.
Information That Helps Us Respond
As part of our support standard, for an order question, provide the order number and a short description without including full card data. A request for cancellation before shipment can be made through these channels; after shipment, the Refund Policy controls.
Service Window
For a clear service request, Support is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York). A message received later is reviewed during the next service window.
How to Reach the Merchant
For customer reference, Business name: Sun Bum
Under the applicable store policy, Email Support@SunBms.shop or call (626)704-9531 for customer care.
To support a timely response, Business and default return location: 877 New Burton Rd, Dover, DE 19904, US
Within our stated service hours, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).