For a concise answer, the answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.
Who covers the cost of sending an approved return back?
In this summary, the merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.
How can I follow a shipment?
When more detail is useful, a tracking number is sent after the parcel ships and may need a short time to activate.
How quickly is an approved refund posted?
In practical terms, the refund goes to the original payment method and normally appears in 5–10 business days after issuance.
Is delivery available outside the United States?
For customer reference, No. We ship only within the United States, and free standard shipping applies to every U.S. order.
Where should I find product-specific care or safety guidance?
To clarify the customer-care standard, customers should follow the specifications, care guidance, and safety notices shown on the applicable product page and packaging.
Which no-reason returns are excluded?
For immediate reference, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.
What currency, cards, and taxes apply?
Under the applicable policy, checkout is in USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards; taxes are collected as required by law.
When should an order leave and arrive?
As a general rule, Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.
What is the return and exchange window?
For policy guidance, The 30-day no-reason return and exchange period starts when the order is delivered.
What types of products are sold here?
For a clearer overview, the live catalog features the products shown in the store's current live catalog, subject to current availability.
May I stop an order before dispatch?
Within the store policy framework, Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.
How to Reach the Merchant
In practical terms, Business name: Sun Bum
As a general rule, Email Support@SunBms.shop or call (626)704-9531 for customer care.
For a clearer overview, Business and default return location: 877 New Burton Rd, Dover, DE 19904, US
When more detail is useful, the customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/New_York).